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If you purchased a subscription directly from the Australia Autodesk website after November 17th 2020, it’s easy for you to add seats anytime from your Autodesk Account. We’ll match the end dates to your subscription and prorate the cost.
If you purchased your subscription directly from the Autodesk Australia website after November 17th 2020, you can easily and securely add seats anytime, right from your Autodesk Account*. Show me how
*Note: This feature is available only for products purchased directly via the Autodesk website in the U.S., Canada, Europe, or Australia (after November 17th 2020).
|Are all my subscriptions eligible for adding a seat?|
Not all subscriptions will allow you to add a seat directly from your Autodesk Account. If you purchased prior to 2016 or outside the U.S., Canada, Europe, or Australia (prior to November 17th 2020), you may not be eligible to purchase seats directly from your Autodesk Account. To check, please follow the steps above to see if the “Add a seat” option is present. If it is not, this feature is not available to you.
|How many seats do I need?|
The number of seats on your subscription should match the number of users you want to assign to those seats. You can optimise seat assignments with seat usage reporting, which allows administrators to monitor which users have activated their assigned products and their frequency of use.
|Why don’t I see the “add a seat” option in my Autodesk Account?|
This feature is not available in all regions. If the Add seats option doesn’t appear in your Autodesk Account, your subscription is not eligible for self-service seat management.
|Can I add a seat to my subscription at any time?|
Yes, you can add seats to your eligible subscription at any time. Proration is based on the time left on your existing subscription. All seats will renew at the next subscription renewal date.
|Can I remove a seat while retaining the others?|
All seats will remain in full effect until the next renewal term, at which time they will expire if you do not renew. You cannot remove a seat prior to its expiration.
|Where can I get technical support?|
You can access technical support in a way that works best for you—choose schedule a callback for support, online chat, email, or remote desktop assistance to resolve your issues. See all your support options.