Help with buying

Find answers to your questions about buying with Autodesk.

Software, subscriptions & services

Visit our Subscriber Benefits page for detailed information. A subscription to Autodesk software or cloud services entitles you to the following benefits and services:

  • AUTODESK SUPPORT SPECIALISTS—You can schedule a call, chat online (limited availability), or email us.
  • REMOTE DESKTOP ASSISTANCE—Get secure hands-on troubleshooting.
  • ON-LINE RESOURCES—Access our knowledge base with help documentation, tutorials, training videos and community support forums.
  • Cloud services and storage

Autodesk offers subscriptions for the most recent versions of our software products and cloud services. To see if you can subscribe to specific Autodesk products online:

  1. Visit the Autodesk Products List to view all available offerings.
  2. Select a product to visit the product information page.
  3. Click Subscribe on the menu of the product page to see your subscription options.

Products Not Available Online

Some software solutions, enterprise products, and specialized licensing options such as subscriptions with multi-user access (network licensing) cannot be purchased online. Contact an Autodesk Authorized Reseller or your Autodesk sales representative for product options not available online.

Product Updates and Previous Versions

Customers with an active subscription to software or cloud services are automatically eligible to update to the latest version when released.

Some previously released versions of Autodesk software are available as a benefit when you subscribe to a current version of Autodesk software. See Available Previous Releases for Subscribers for information.

If purchasing through Autodesk, please check our Terms and Conditions here.

For orders placed before 16 Nov 2020:

If purchasing through our third party vendor, Digital River, please check Terms and Conditions here.

Shopping and delivery

You will receive information about access, download, and activation by email. 

In most cases, your products are available in your account shortly after purchase. If you don't receive the confirmation or fulfillment email messages within 24 hours of placing your order, check your spam folder or contact support for assistance.

  • Order confirmation email.Contains your order number. Print or save this message as a record of your purchase.
    (In some cases, you may receive a second email.)

The following troubleshooting tips help eliminate errors you may encounter during checkout:

  • Place separate orders: You may get an error if you combine different product license types or terms in the same order. Place separate orders for each product type or subscription term.
  • Restart your browser: Closing and restarting your web browser may solve issues with web-based applications.
  • Clear cache and browsing data: Data from previous visits can cause problems when you order.
  • Try a different browser: If other troubleshooting options don't work, try using another web browser.

Ordering assistance

If you're having trouble placing your order online, contact our Customer Care specialists for help with the following:

  • Placing an order
  • Selecting the software you need
  • Understanding subscription options
  • Accessing your software and services after purchase

Autodesk software allows activation as a free trial for a limited number of days for trial purposes. Follow the instructions below to convert your trial to a paid license without the need to download or install additional software:

  1. Launch your trial software and click Subscribe Now on the trial screen or purchase online.
  2. Enter the same Autodesk ID/email address and password combination you used to sign in to your trial and follow the on-screen instructions to complete your order.
  3. Click the arrow next to the product name in Products & Services to expand the product details and view activation information.
  4. Use your Autodesk account credentials (i.e. email and password) to sign in. For more information, refer to: Access with Autodesk ID-based subscription (sign in)
  5. Restart your software.

Autodesk subscription customers can purchase individual cloud credits for use with our cloud services. Follow these steps to start an order for cloud credits from your Autodesk Account:

  1. Visit the Autodesk Account Management page at manage.autodesk.com.
  2. Click the Reporting icon to view contracts eligible to purchase cloud credits.
  3. Click the Get Cloud Credits link in the Cloud Service Usage page and follow the instructions in your cart to complete the purchase.

To learn more about using cloud credits, visit the Cloud Credits page.

You will see the Reporting icon and the option to buy cloud credits only on administrator accounts used to purchase the original product. You must sign in to an account previously used to purchase software or services if you want to buy cloud credits for that product or service.

Payment

You can pay with bank cards, PayPal, or Direct Debit. The Autodesk Sales Team can assist with purchase orders globally. Call them at 1800-951-919.

We also offer financing payment solutions:

Autodesk Authorized Resellers may offer similar payment solutions:

  • For an existing subscription
    1. Log into your Autodesk Account at manage.autodesk.com.
    2. Under Billings and Orders, click on Subscriptions and Contracts. From the list of software, click on the subscription associated with the bank card you want to change.
    3. In the individual subscription view, click Edit (next to Payment).
    4. In the Change Payment Method view, you can edit the billing address.
      1. If the card number or expiry date has changed, add the card as a new card.
      2. You can also use the dropdown in ‘Select a card’ to choose any card saved in your account as payment method.
  • For a new subscription
    • For a new subscription, you can use a payment method already saved in your account or you can add a new card or payment method as part of the checkout process.
    • If you're not sure whether the information for an existing card is current, re-enter it as a new card.
  • If you purchased through a sales representative
    • Log in to order lookup page
    • Using your order ID, click on Manage Renewal
    • Edit payment information
  • Deleting a bank card
    • Currently, you can’t delete a bank card from your account.

Here are some items to check if you encounter payment errors:

  • Card number and expiration date: For security reasons, you cannot view or edit new or existing card information after you enter it. You can try entering the card information again as a new payment method by selecting Add Card. Verify that the card number and expiration date are correct.
  • Name and billing address: Verify that the name and billing address match the address on record with your payment provider. You can review and edit these items in the cart.
  • Purchase limits: Some banks place a limit on how much you can spend on an individual purchase or in a single day. Even if you have funds available, your bank may not authorize the charge. Call your bank and ask them to authorize the charge or get information about their online purchase policies.

We process charges for your order as soon as our systems can complete the order and make your software or services available online. Processing typically takes 1-5 days, as some transfers between banks can take time for processing the payment. Check with your payment provider for information about when charges will post to your account.

Depending on the order, sales tax may be calculated and charged. Sales tax charges are calculated based on your location and appear on the order review screen after you enter your billing address. In Australia GST will be charged to all customers. Business customers registered for GST should provide the required tax ID/registration number (ABN) and proceed with the local claim-back program.

Tax exempt customers: We cannot process tax exempt orders online at this time. Visit the Reseller Center to locate an Autodesk Authorized Reseller near you.

The order confirmation email message is your receipt or invoice for your purchase. Please save or print this email, or you can reprint it using the instructions below depending on your date of purchase. If you have a subscription order with recurring billing, you’ll receive an order confirmation email (receipt) each time we bill you and renew your subscription.

To print your invoice

For orders placed on or after 16 Nov 2020:

Go to Autodesk Account Upcoming Payments and click on the product.

For orders placed on or after 16 Sep 2019:

  1. Go to Manage Subscriptions.
  2. Click on the order number to see order details.
  3. Click View invoice.

For orders placed before 16 Sep 2019:

  1. Sign in to Autodesk Account and go to your Order History.
  2. Enter your order number (found in your confirmation email) and password on the Look Up Your Order page and click Search. The Look Up page differs depending on which country you made the purchase in: Australia Look Up page

    Note: Your order number can be found on your confirmation e-mail.

  3. On the Order Look Up page, enter your order number and password and click Find Order.
  4. Click on View Invoice

How do I know when I placed my order?

Following these steps, you will find orders placed on or after 16 November 2020.

  1. Sign in to your Autodesk Account at manage.autodesk.com.
  2. Click the Billing & Orders icon.
  3. Click Order History on the Billing & Orders menu to see a list of available orders.
  4. Click View Order under the product name to see a printable receipt.

Following these steps, you will find orders placed before 16 November 2020.

  1. Sign in to your Autodesk Account at manage.autodesk.com.
  2. Click the Billing & Orders icon.
  3. Click Subscription and contracts under Billing & Order.
  4. Select subscription contract number which needs to check the detail.
  5. Click Manage Renewal
  6. Order information will display on Manage Subscriptions page
    • If it is directed to Look Up Your Order page, enter your order number (found in your confirmation email) and password, and click Search. The order date is found under 'Order Details.'

Note: If you need help to find your order number, contact us.

Returns & refunds

 To receive a full refund for a monthly subscription purchased online from Autodesk, you must return it within 15 days of the initial purchase or renewal. For an annual or multi-year subscription, you must initiate the return within 30 days of purchase or renewal.

This policy is effective from the first day that payment is received, and applies solely to purchases and renewals of subscriptions and maintenance plans purchased through Digital River on behalf of Autodesk. This policy does not apply to any other products, services, or offerings. Examples of offerings to which the policy does not apply include, but are not limited to, consulting services, platform subscriptions (e.g., Autodesk® Forge), Extra Territory Rights, cloud credits, and membership or similar fees.

If your order meets our Refund Policy criteria outlined above, please click on this link: View Order, enter your order number (you can refer to your confirmation email for your order number) or email address to search the order. Once the order is reflected, click on the Return button and select the Return reason to complete the return. If you still have issues with the Refund, please contact Customer Service for further assistance.

For orders placed on or after 16 Nov 2020:

Visit www.autodesk.com/returns to contact us and request a refund. Select your preferred contact option and provide your order information to help us identify your order and issue your refund.

When your refund is approved and processed, the credit will be issued to the payment method on file. Credit card refunds typically post within 5-7 business days; other payment methods may take longer. Please contact Customer Service if you are experiencing a significant delay in receiving your refund. All access to related software and services will terminate when your refund is processed.

If you need to cancel your subscription prior to the next renewal period, please use the following instructions:

For orders placed on or after 16 Nov 2020:

Sign in to your account at manage.autodesk.com and click Billing and Orders > Subscriptions and Contracts then toggle auto-renew OFF.

For orders placed on or after 16 Sep 2019:

  1. Go to Manage Subscriptions.
  2. Click on the subscription details for the subscription you wish to cancel.
  3. Switch Auto Renewal to Off to cancel your automatic renewal.

For orders placed before 16 Sep 2019:

  1. Look up your order.
  2. After locating your order (you can refer to your confirmation email for your order number), click “Manage Auto-Renewal Plan”. If prompted, enter the email address associated with your order, as well as your password.
  3. Under the “Auto Renewal Plan Status” section, select the option to cancel your automatic renewal.

Note: You will have access to your subscription product for the full time period for which you have paid, even if the auto-renewal plan has been canceled. Canceling the auto-renewal plan means that your subscription will not be renewed at the end of your subscription term. After you cancel the auto-renewal plan, access to your subscription product will terminate at the end of your current subscription term.

How do I know when I placed my order?

Following these steps, you will find orders placed on or after 16 November 2020.

  1. Sign in to your Autodesk Account at manage.autodesk.com.
  2. Click the Billing & Orders icon.
  3. Click Order History on the Billing & Orders menu to see a list of available orders.
  4. Click View Order under the product name to see a printable receipt.

Following these steps, you will find orders placed before 16 November 2020.

  1. Sign in to your Autodesk Account at manage.autodesk.com.
  2. Click the Billing & Orders icon.
  3. Click Subscription and contracts under Billing & Order.
  4. Select subscription contract number which needs to check the detail.
  5. Click Manage Renewal
  6. Order information will display on Manage Subscriptions page
    • If it is directed to Look Up Your Order page, enter your order number (found in your confirmation email) and password, and click Search. The order date is found under 'Order Details.'

Note: If you need help to find your order number, contact us.

When a refund is issued for a software purchase, your license to use the software and associated services is deactivated. This includes serial numbers and activation information for perpetual licenses or subscriptions to Autodesk software. You can no longer use the software or access services after we issue the refund.

You have access to files uploaded to your 25 GB of cloud storage for 30 days after the subscription end date. After 30 days, your storage allocation is reduced to 5 GB. Any files that exceed that storage limit may become inaccessible.

Online renewal

For details about terms and conditions for your renewed subscription, see Terms and Conditions of Sale (Australia).

If you have a manual-renewal subscription, Autodesk sends you an email with a link you can use to renew online. You can also renew your subscription from Autodesk Account, through your reseller, or through an Autodesk sales representative.

To change products, number of seats, contract terms, or other subscription terms, you must purchase a new subscription. You can purchase a new subscription online from Autodesk, an Autodesk sales representative, or an authorized reseller. Your Autodesk Account shows the new subscription separately.

You can change resellers for a manual-renewal subscription. (Digital River is the reseller for all auto-renew subscriptions.) To change resellers, contact Autodesk Support. To find an Autodesk reseller that best suits your needs, visit Autodesk Authorised Partners.

For orders placed on or after 16 Sep 2019:

  1. Go to Manage Subscriptions.
  2. Click on the order number to see order status.

For orders placed before 16 Sep 2019, see Look Up Your Order.

For orders placed on or after 16 Sep 2019:

  1. Go to Manage Subscriptions.
  2. Click on the order number to see order details.
  3. Click View invoice.

For orders placed before 16 Sep 2019:

For a manual-renew subscription, see Look Up Your Order to find your order or get a copy of your invoice.

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