Visit our Subscriber Benefits page for detailed information. A subscription to Autodesk software or cloud services entitles you to the following benefits and services:
Autodesk offers subscriptions for the most recent versions of our software products and cloud services. To see if you can subscribe to specific Autodesk products online:
Some software solutions, enterprise products, and specialized licensing options such as subscriptions with multi-user access (network licensing) cannot be purchased online. Contact an Autodesk Authorized Reseller or your Autodesk sales representative for product options not available online.
Customers with an active subscription to software or cloud services are automatically eligible to update to the latest version when released.
Some previously released versions of Autodesk software are available as a benefit when you subscribe to a current version of Autodesk software. See Available Previous Releases for Subscribers for information.
An Autodesk Account is required to complete an order. If you have an existing Autodesk Account, we recommend that you use the email address and password for that account. All correspondence about your order, subscription benefits, and future product releases are sent to the email address associated with your Autodesk Account.
About administrator accounts
The account you enter during purchase of a software subscription becomes the administrator account. Administrators have the option of using the software or assigning access to another user after purchase. See Managing Users & Permissions for more information
Here's some guidance on which account sign-in information to use during ordering:
You will receive information about access, download, and activation by email.
In most cases, your products are available in your account shortly after purchase. If you don't receive the confirmation or fulfillment email messages within 24 hours of placing your order, check your spam folder or contact support for assistance.
The following troubleshooting tips help eliminate errors you may encounter during checkout:
Ordering assistance
If you're having trouble placing your order online, contact our Customer Care specialists for help with the following:
Autodesk software allows activation as a free trial for a limited number of days for trial purposes. Follow the instructions below to convert your trial to a paid license without the need to download or install additional software:
Here are some items to check if you encounter payment errors:
We process charges for your order as soon as our systems can complete the order and make your software or services available online. Processing typically takes 1-5 days, as some transfers between banks can take time for processing the payment. Check with your payment provider for information about when charges will post to your account.
The order confirmation email message is your receipt or invoice for your purchase. Please save or print this email, or you can reprint it using the instructions below depending on your date of purchase. If you have a subscription order with recurring billing, you’ll receive an order confirmation email (receipt) each time we bill you and renew your subscription.
To print your invoice
For orders placed on or after 16 Nov 2020:
Go to Autodesk Account Upcoming Payments and click on the product.
For orders placed on or after 16 Sep 2019:
For orders placed before 16 Sep 2019:
Note: Your order number can be found on your confirmation e-mail.
How do I know when I placed my order?
Following these steps, you will find orders placed on or after 16 November 2020.
Following these steps, you will find orders placed before 16 November 2020.
Note: If you need help to find your order number, contact us.
To receive a full refund for a monthly subscription purchased online from Autodesk, you must return it within 15 days of the initial purchase or renewal. For an annual or multi-year subscription, you must initiate the return within 30 days of purchase or renewal.
This policy is effective from the first day that payment is received, and applies solely to purchases and renewals of subscriptions and maintenance plans purchased through Digital River on behalf of Autodesk. This policy does not apply to any other products, services, or offerings. Examples of offerings to which the policy does not apply include, but are not limited to, consulting services, platform subscriptions (e.g., Autodesk® Forge), Extra Territory Rights, cloud credits, and membership or similar fees.
If your order meets our Refund Policy criteria outlined above, please click on this link: View Order, enter your order number (you can refer to your confirmation email for your order number) or email address to search the order. Once the order is reflected, click on the Return button and select the Return reason to complete the return. If you still have issues with the Refund, please contact Customer Service for further assistance.
For orders placed on or after 16 Nov 2020:
Visit www.autodesk.com/returns to contact us and request a refund. Select your preferred contact option and provide your order information to help us identify your order and issue your refund.
Flex token orders may be returned up to 30 days after purchase provided that all of the tokens in the order are unused. If any tokens in the order have been used, the order will not be eligible for return.
When your refund is approved and processed, the credit will be issued to the payment method on file. Credit card refunds typically post within 5-7 business days; other payment methods may take longer. Please contact Customer Service if you are experiencing a significant delay in receiving your refund. All access to related software and services will terminate when your refund is processed.
If you need to cancel your subscription prior to the next renewal period, please use the following instructions:
For orders placed on or after 16 Nov 2020:
Sign in to your account at manage.autodesk.com and click Billing and Orders > Subscriptions and Contracts then toggle auto-renew OFF.
For orders placed on or after 16 Sep 2019:
For orders placed before 16 Sep 2019:
Note: You will have access to your subscription product for the full time period for which you have paid, even if the auto-renewal plan has been canceled. Canceling the auto-renewal plan means that your subscription will not be renewed at the end of your subscription term. After you cancel the auto-renewal plan, access to your subscription product will terminate at the end of your current subscription term.
How do I know when I placed my order?
Following these steps, you will find orders placed on or after 16 November 2020.
Following these steps, you will find orders placed before 16 November 2020.
Note: If you need help to find your order number, contact us.
When a refund is issued for a software purchase, your license to use the software and associated services is deactivated. This includes serial numbers and activation information for perpetual licenses or subscriptions to Autodesk software. You can no longer use the software or access services after we issue the refund.
You have access to files uploaded to your 25 GB of cloud storage for 30 days after the subscription end date. After 30 days, your storage allocation is reduced to 5 GB. Any files that exceed that storage limit may become inaccessible.
For details about terms and conditions for your renewed subscription, see Terms and Conditions of Sale (Australia).
If you have a manual-renewal subscription, Autodesk sends you an email with a link you can use to renew online. You can also renew your subscription from Autodesk Account, through your reseller, or through an Autodesk sales representative.
To change products, number of seats, contract terms, or other subscription terms, you must purchase a new subscription. You can purchase a new subscription online from Autodesk, an Autodesk sales representative, or an authorized reseller. Your Autodesk Account shows the new subscription separately.
You can change resellers for a manual-renewal subscription. (Digital River is the reseller for all auto-renew subscriptions.) To change resellers, contact Autodesk Support. To find an Autodesk reseller that best suits your needs, visit Autodesk Authorised Partners.
For orders placed on or after 16 Sep 2019:
For orders placed before 16 Sep 2019, see Look Up Your Order.
For orders placed on or after 16 Sep 2019:
For orders placed before 16 Sep 2019:
For a manual-renew subscription, see Look Up Your Order to find your order or get a copy of your invoice.