Account management for admins

Virtualisation policy


Many organisations have adopted virtualisation practises to keep up with rapidly changing hardware and software requirements. You need fewer physical machines and can pool computer resources.

Virtual installation eligibility

The ability to use your software in a virtual environment depends on what product you are using, how you purchased it and whether the terms of use for that purchase plan permit virtualisation. Check the system requirements of your software to be sure it will run in a virtual environment.

 

To verify that your software is eligible for use in a virtual environment, review the terms of access and use for your purchase plan. 

 

Purchase plans that allow some form of virtualisation

  • Named user subscription (single-user access or Autodesk Flex) or an Enterprise Business Agreement. Managers can deploy software so that an assigned user can access it from multiple devices, but only one authorised user can access a single licence at a time. Named user subscription requires users to sign in to authorise their software access. If your virtual environment does not retain the user's MAC address on restart, the user will be required to sign in to every session to access their software.

  • Network licence servers, server components or server-based product components. These are included with network licence plans and subscriptions with multi-user access. You can virtualise server components on-premises on your own WAN or off-premises through a third-party cloud provider. If you choose an off-premises option, ensure that:

    • The hosted software is properly secured by your third-party cloud provider.

    • You can control access to and use of the remotely hosted software.

Purchase plans that do not allow virtualisation

  • Subscriptions with multi-user access

 

Virtualisation policy by purchase type

Access type virtualisation of software installation virtualisation of server components
 

Named user subscription 

 

 

 

Single-user subscription

 

Allowed 

 

N/A

 

Flex 

 

Allowed

 

N/A 

 

Enterprise Business Agreement (Token Flex)

 

Allowed 

 

Allowed

 

Multi-user subscription and perpetual licences 

 

 

 

Multi-user subscription

 

Not allowed 

 

Allowed

Includes network licence, servers, server components and server-based product components.  

 

Network perpetual licence 

 

Not allowed 

 

Allowed

Includes network licence, servers, server components and server-based product components. 

 

Standalone perpetual licence 

 

Not allowed 

 

N/A

Technical support for virtual installation

 

Autodesk provides technical support to make sure that your software works properly, but doesn’t provide technical support for your virtual environment. If you have an issue that requires technical support, our support experts may need to verify that the issue is related to your software and not the virtual environment.  They may ask you to replicate the problematic behaviour in a physical environment. If it can be replicated, they will provide support. If it can’t be replicated, you should contact your virtualisation provider for support.


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What level of support do you have?

Different subscription plans provide distinct categories of support. Find out the level of support for your plan.

View levels of support